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Frequently Asked Questions

How do I reschedule or cancel an appointment?
Do you treat both men and women?
How do I get my test results?
What is your fee and payment schedule?
What insurance plans do you participate in?
Will I need a referral form?
What if I have further questions or comments?

Q.	How do I reschedule or cancel an appointment?
A.	The office is open from 8AM-5PM Monday through Friday. The office is closed from 12PM-1PM so that the staff may have their lunch. During this time emergency calls will be forwarded by the answering service. Patients are seen on an appointment basis, we request that you call in advance so that we can reserve time for you. Every effort is made to honor all time commitments. Occasionally emergencies may arise which require the rescheduling of patients. We apologize for any inconvenience this may cause. If you cannot keep an appointment, please notify the office as soon as possible. This courtesy makes it possible for us to provide timely care to all our patients. Emergencies Should an urgent illness or unexpected event occur, the patient should call and inform the nurse about the problem. These situations will be handled on a priority basis, with office appointments and treatment arranged as needed. In life threatening emergencies, always go to the nearest hospital emergency room. Have the Physician on duty notify our office.

Q.	Do you treat both men and women?
A.	Yes!! Both men and women can get: kidney stones, urinary tract infections, as well as tumors of the kidney and bladder. It is True that prostate problems are a male disorder, whereas urinary incontinence or leakage is more common among females.

Q.	How do I get my test results?
A.	When your physician orders diagnostic tests for you, our office will usually recieve the results within a week. If there are abnormalities, or if your physician has any concerns, you will be contacted. Your physician will discuss your test results with you either by telephone or at your next appointment. We will communicate with you by letter or by telephone, so please be sure that your name, address and telephone number are up to date in our records.

Q.	What is your fee and payment schedule?
A.	We make every effort to keep down the cost of your medical care. To help, we request payment at the time of your visit unless other arrangements have been made in advance. Questions regarding your bill may be directed to our billing office at 784-8084.

Q.	What insurance plans do you participate in?
A.	Our practice participates in Medicare and several healthcare insurance plans. If we participate in your plan, we will file the appropriate claim forms. Any deductible or copayment is the responsibility of the patient and expected at the time of service. Please bring your insurance ID card with you for each visit. For those patients with other insurance coverage (plans with which we do not participate), a receipt for your payment will be given to you at the end of each visit. The form contains all the information needed to complete your claim. Some companies pay fixed allowances for certain procedures and others may pay a percentage of the charge. We look to you for full payment of the bill. Any special problems with insurance coverage can be discussed with our billing office staff at 794-8084.

Q.	Will I need a referral form?
A.	If you have been referred to us by your primary physician and are a member of an HMO, please be sure that you have a valid referral form, if required by your insurance plan.

Q.	What if I have further questions or comments?
A.	If there is something on your mind that is not covered here, please let us know. Your suggestions and comments about our practice are welcome. Good communication between you and your doctor is vital. if you have questions, write them down and bring them with you at the time of your visit. If you do not understand instructions or an answer, or if new problems arise, please let us know. We try to provide you with the best medical care, and we need your help to succeed.

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